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Frequently Asked Questions
SHIPPING/ORDER STATUS How do I place an order? After adding an item to your shopping cart, simply click on the "Proceed to Checkout" button, enter your credit card number and billing information, then specify a shipping address to which your order will be delivered. Click the "Next" button to confirm your order information, and click on the "Submit Order" button to place your order. It's that easy! -back to top- How quickly will I receive my order? Shipping of items in stock usually takes place within 2 weeks of purchase, once your credit card has been authorized. We ship orders via the U.S. Postal Service or UPS for most ground and air deliveries, to help ensure the fastest possible delivery to you. Some specialty items or backorder items may require additional time for delivery. You may check the status of your order by emailing our Customer Service team at support@hoopstamps.com. In the body of your message, please include your full name and address as they appear in your order summary. -back to top- How can I check the status of my order? For updates on the status of your shipment or delivery, please email our Customer Service team at support@hoopstamps.com. In the body of your message, please include your full name and address as they appear in your order summary. -back to top- Can I cancel my order? You may request to cancel an order during regular business hours (Monday- Thursday from 9:00am - 5:30pm ET, and Friday from 9:00am - 2:00pm ET) by calling our Customer Service team toll free at 1-800-414-1198. Please keep in mind that if your order has already been processed and shipped, our Customer Service team will be unable to cancel your order. However, if you decide you do not want the merchandise you ordered, you may return it within 30 days of receipt for a refund of the purchase price. Shipping and handling fees will ONLY be refunded for cancelled orders if the merchandise has not yet been shipped. Your satisfaction is our goal. -back to top- How do I update my name and/or address? At this time, permanent address changes can not be made on the web site. If you want to update your name or your credit card billing address please contact Customer Service toll free at 1-800-414-1198, Monday through Thursday 9:00am - 5:30pm (ET), and Friday 9:00am - 2:00pm (ET), or email support@hoopstamps.com support@hoopstamps.com. -back to top- How can I change the delivery schedule? It's easy! Just call toll free 1-800-414-1198, Monday through Thursday 9:00am - 5:30pm (ET), and Friday 9:00am - 2:00pm (ET), or email support@hoopstamps.com regarding any updates, changes, or cancellations to an existing order. -back to top- Can I ship my order to an address other than my billing address? Unfortunately, not at this time. Due to issues of credit card fraud, we will not ship orders to any address other than the billing address associated with your credit card. -back to top- Do you ship internationally? Unfortunately, due to credit card fraud and import/export restrictions, we do NOT ship to addresses outside the United States. -back to top- What is Backorder? Some very popular items may not be in stock when you place your order. Whenever possible, we offer the convenience of Backorder for these items. Here is how it works. When the item becomes available, we will ship it to you automatically. We'll bill your credit card on the shipping date, not before that date. Your credit card will NOT be charged until the item is shipped out to you. -back to top- PAYMENT What payment options are available? We accept all major credit and debit cards displaying the Visa, MasterCard, American Express and Discover logos. When ordering, please be sure to provide your exact billing name and address - this is the name and address listed on your credit card statement, which your credit card company has on file for you. Incorrect information may cause a delay in processing your order. We accept checks and money orders submitted by postal mail. Checks may take approximately 1 - 3 weeks to process. Please send all checks and money orders by certified mail. We will not be held be responsible for the loss of payments sent via postal mail. We apologize for any inconvenience, but we do not accept cash payments at this time. -back to top- Is it safe to pay online by credit card? Yes. We know that security is important to you, and we have made safeguarding your information a priority. We are fully equipped with a secure server for all online transactions. All transactions are encrypted and protected using SSL Encryption, the industry standard for securing your credit card and other personal information online. Why Ordering is Safe: We offer an iron-clad credit card protection guarantee. Federal law protects consumers from credit card fraud, whether your card is used on the Internet or in a mail order transaction. In the unlikely event of credit card fraud when purchasing from HoopStamps.com, you are safeguarded from any liability when you promptly report the fraudulent transaction to the issuer of your credit card. When you do, the card's issuing bank will limit your liability for unauthorized charges to $50 or the amount of the charge, whichever is less. -back to top- How do I pay by phone or by mail? You can order any item in our inventory by calling 1-800-414-1198 Monday - Thursday 9:00am - 5:30pm (ET), and Friday 9:00am - 2:00pm (ET) to speak with a representative. If you prefer, you may print the online order form and fax it to us at (516) 935-9378 with your credit card information, or you may place your order via postal mail to: HoopStamps at The Morgan Mint 290 Duffy Avenue Hicksville, NY 11801 -back to top- Do I have to pay sales tax? State law requires us to collect and submit sales tax on all merchandise (including shipping fees) for orders shipped within New York state, in which we are deemed to have a physical presence. -back to top- GENERAL QUESTIONS How do I return an item? Our 30-Day Satisfaction Guarantee: We stand behind our products. However, your satisfaction is important to us and we do realize that sometimes you may want to return an item. We accept returns on items within 30 days of purchase, and we will issue a refund to the original form of payment (i.e., credit or debit card) for the item purchase price plus tax. If the item was damaged during shipping, we will send a replacement for the damaged item. Shipping and handling fees will ONLY be refunded if the return is due to our error, or if the merchandise was damaged during shipping. To return an item purchased within 30 days of purchase, email our Customer Service team at support@hoopstamps.com, or call toll free 1-800-414-1198 for instructions. Please note: We can not be held responsible for any fees associated with the return of your order, including but not limited to postage, shipping, international duties, taxes, return freight, and refused shipment return charges. By placing your order, you acknowledge your acceptance of these terms. In order to expedite a prompt refund, please insure your package with the United States Postal Service or UPS Ground. If you choose to return your order by insured mail, please request a confirmation of delivery number. By choosing either of these methods, you can track the location of your return shipment, in the unlikely event it is lost in transit. -back to top- I'm looking for a particular product. How do I locate it? You may search for items using the “Search” box located at the top of any page on our site. Type in a phrase such as “Kobe,” “Lakers,” “China,” or any other description, brand or item, then click the “Search” button located beside the search box. Any items that match your search criteria will appear on your screen. -back to top- Does HoopStamps.com accept international orders? Unfortunately, due to credit card fraud and import/export restrictions, we do NOT accept orders outside the United States at this time. -back to top- Are Morgan Mint products guaranteed? Yes, we offer a 30-day money back guarantee on any product sold on this website. -back to top- CONTACT How do I contact Customer Service? We provide easy access to our knowledgeable, friendly Customer Service team. Please call toll free 1-800-414-1198 Monday through Thursday 9:00am - 5:30pm (ET), and Friday 9:00am - 2:00pm (ET), and have your full name and address as they appear in your order summary handy when you call. We will get back to you within 48 hours (Monday through Friday, non-holidays) with a response. To contact Customer Service via email, click here, or email support@hoopstamps.com. To send postal mail to us, please write to HoopStamps at The Morgan Mint, 290 Duffy Avenue, Hicksville, NY 11801.
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